Car Center

Return and Refund Policy

Return and Refund Policy

Effective Date: 4/1/2025

1. 30-Day Limited Powertrain Warranty:

We offer a 30-day limited powertrain warranty on all vehicles purchased at Car Center. This warranty covers certain mechanical and powertrain components under the following terms:

Covered Components: The warranty covers the engine, transmission, and drivetrain components (including the drive shaft, axles, and differential).
Repairs: The warranty covers repairs related to defects or malfunctions in the engine, transmission, and drivetrain components within the first 30 days of purchase.
Exclusions: The warranty does not cover normal wear and tear, cosmetic damage, accidents, damages caused by neglect or misuse, or issues unrelated to the powertrain.
Maintenance: The warranty is valid only if the vehicle is properly maintained, and all recommended service intervals are followed. Regular maintenance, such as oil changes, is the buyer’s responsibility.
For full details of the warranty coverage and exclusions, please refer to the 30-Day Powertrain Warranty Agreement provided at the time of purchase.

2. No Returns or Refunds:

While we offer a 30-day powertrain warranty for qualifying issues, Car Center does not accept returns or issue refunds for any vehicle under any circumstances. Once the vehicle is purchased, it is the buyer’s responsibility.

No Returns: If you change your mind or experience buyer’s remorse, Car Center does not accept returns.
No Refunds: There will be no refunds issued for any reason after the sale is completed.

3. Warranty Claims Process:

If you experience a mechanical failure or issue covered by the powertrain warranty within 30 days of your purchase, please contact us immediately:

Step 1: Contact our service department by email at carcenterjoplin@gmail.com or call 417-553-9331 to report the issue.
Step 2: Provide a description of the issue, and we will arrange for an inspection or repair at our designated service center.
Step 3: If the issue is covered under the 30-day limited powertrain warranty, we will repair or replace the defective part(s) at no additional cost to you.

4. Full Disclosure of Vehicle Condition:

Prior to purchase, all vehicles are inspected, and any known issues or defects are disclosed to the buyer. All vehicles are sold "as-is" with the understanding that the 30-day limited powertrain warranty is the only protection offered post-sale for qualifying issues.

5. Buyer’s Responsibility:

Once the purchase is complete, the vehicle is the responsibility of the buyer. Car Center is not liable for any repairs or maintenance not covered under the 30-day powertrain warranty or for damages that occur after the vehicle leaves our lot. Regular maintenance, including oil changes, tire rotations, and other routine care, is the buyer’s responsibility.

6. FTC Used Car Rule Compliance:

In accordance with the FTC Used Car Rule, all vehicles sold by Car Center come with a Buyer's Guide that will indicate whether the car is sold with a warranty or "as-is." If a vehicle is sold with the 30-day powertrain warranty, this will be clearly stated on the guide, and the buyer will be provided with a written warranty agreement.

7. Contact Us:

If you have any questions regarding the 30-day powertrain warranty or need assistance with the claims process, please don’t hesitate to reach out to us:

Email: carcenterjoplin@gmail.com
Phone: 417-553-9331

By purchasing a vehicle from Car Center, you acknowledge and agree to the terms of our 30-Day Powertrain Warranty, No Return/No Refund Policy.